Terms & Conditions
General
Welcome to A Real Gem. By placing an order with A Real Gem you are accepting the terms and conditions stated below.
In these terms and conditions:
- 'We' means the partnership - A Real Gem,
- 'Working days' means every day apart from weekends and UK public holidays,
- 'Us' means A Real Gem and you the purchaser,
- 'You' or 'your' means the person using this website under these terms and conditions.
Your Details
When you register on the A Real Gem website you must supply us with a contact email address and password. It is your responsibility to keep these details safe and secure and is not recommended to disclose your account password to anyone. You should change it immediately if you feel it has been compromised.
You can update your password or contact details via logging into your account on the website.
Please read our security & privacy page about how we use your personal details.
Ordering
By submitting an order online you are making an offer to purchase goods which if accepted by us will result in a binding contract.
Please note orders will only be dispatched once we have authorisation from your payment card issuer. We will not accept your order if payment is not authorised.
We reserve the right to refuse any order.
Cancellation
An order may be cancelled at any time prior to it being dispatched by contacting us via the refunds and exchanges page.
Purchases
A Real Gem must receive payment in full for any item(s) purchased through the website.
A Real Gem are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered before the contract is made we will contact you as soon as possible by email or telephone.
A Real Gem only currently takes orders from customers in the UK, France, Germany and America
All prices are displayed in GB pounds sterling.
A Real Gem accepts all major UK debit and credit cards.
Delivery
Delivery is free on all purchases to the UK. Delivery to America, France and Germany is charged at £1.99 per order.
A Real Gem will only deliver to addresses within the UK, America, France & Germany.
Most items will be delivered through the Royal Mail via recorded or special delivery and therefore require a signature on receipt.
A Real Gem aims to deliver your purchase to you within 7 working days for UK addresses and within 10 working days elsewhere. If for any reason this is not possible we will contact you to arrange an alternate delivery date or to arrange a refund or exchange.
A Real Gem is not responsible for any loss you may suffer as a result of late delivery or cancellation of your order.
Returns
If for any reason you are unhappy with your purchase A Real Gem offers a 10-day money back guarantee. Returned goods must be sent via Royal Mail special delivery and must be in their original condition and packaging. Due to hygiene reasons pierced items such as earrings cannot be returned unless faulty or damaged.
Please see our returns policy for more details.
Faulty Items
If you receive an item which is faulty please contact us within 10 days of delivery to arrange a replacement or refund.
Guarantee
All items are guaranteed for 12 months from the date of purchase against manufacturing defects.
Other
Please note images of products may not represent their actual size. Dimensions are given where possible to indicate sizes.
We own the copyright to all the contents of this website including images. You must not copy or reproduce any part of this website without permission from us.
We do not endorse any links external from this website.
We reserve the right to change these terms and conditions from time to time.
These terms and conditions do not affect your statutory rights.
We do not accept liability for any loss or damage due to your online order accept those terms required by law.
About Us
A Real Gem is a family based partnership.
A Real Gem
97 Broad Street
Blaenavon
NP4 9ND
Tel: 01495 792555
